ku444 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how ku444 ("we", "us", or "the Company") collects, uses, discloses, and safeguards personal data in connection with the operation of the ku444 website and mobile platform (collectively, the "Platform"). This Policy applies to all visitors, registered users, and players who access or use the Platform, including players based in Bangladesh, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and elsewhere.

By registering an account on ku444 or by continuing to access the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy, and you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

ku444 is committed to protecting the privacy of every player on the Platform. We collect only the data that is necessary for the purposes described in this Policy, and we take reasonable technical and organisational measures to keep it secure at all times. We do not use player data for purposes beyond those described in this Policy, and we do not sell or rent personal data to third parties for marketing or any other commercial purpose.

Information We Collect

ku444 collects the following categories of personal data in connection with your use of the Platform:

We collect data directly from you when you register, make deposits or withdrawals, contact support, or interact with the Platform. We also collect data automatically through technical means (e.g., server logs, session tracking) and, where applicable, from third-party identity verification providers engaged for KYC compliance purposes.

How We Use Your Information

ku444 uses personal data collected from players for the following purposes:

• Account management: to create, maintain, and administer your ku444 account, verify your identity, and authenticate your login sessions.
• Service delivery: to process deposits and withdrawals, settle bets, credit bonuses, and provide all gaming and betting services available on the Platform.
• Fraud prevention and security: to monitor for suspicious activity, detect and prevent fraud, money laundering, and other prohibited conduct, and to keep the Platform safe for all users.
• Legal compliance: to fulfil our obligations under applicable laws, including KYC (Know Your Customer) and anti-money laundering (AML) requirements, age verification obligations, and any reporting obligations owed to regulatory or law enforcement authorities.
• Responsible gaming: to monitor player activity for indicators of problem gambling, to apply deposit limits, time-outs, and self-exclusion measures where requested or where required, and to promote safe gaming habits among players in Bangladesh.
• Customer support: to respond to queries, complaints, and requests submitted through live chat or by email, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement: to analyse usage patterns, game preferences, and technical performance data in order to improve the Platform, fix bugs, and develop new features that benefit Bangladesh players.

Legal Basis for Processing

ku444 processes personal data only where there is a legitimate legal basis for doing so. The legal bases on which ku444 relies are:

• Contract performance: processing is necessary to perform the contract between you and ku444 (as set out in the Terms and Conditions), including account management, service delivery, and processing of financial transactions.
• Legal obligation: processing is necessary to comply with our legal obligations, including KYC and AML obligations, age verification requirements, and any mandatory reporting to regulatory or law enforcement authorities.
• Legitimate interests: processing is necessary for ku444's legitimate interests, including fraud prevention, network and platform security, responsible gaming monitoring, and the improvement of the Platform — provided those interests are not overridden by your data protection rights.
• Consent: where we rely on your consent as the basis for processing (for example, for certain direct marketing communications), you may withdraw your consent at any time by contacting ku444 customer support via live chat. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Disclosure of Your Information

ku444 does not sell, rent, or trade personal data to third parties. We may share personal data with the following categories of recipients only where necessary and in accordance with this Policy:

• Payment processors and mobile financial service providers: bKash, Nagad, Rocket, and other payment partners involved in processing your deposits and withdrawals receive the minimum information required to complete transactions. These partners are contractually bound to protect your data and may not use it for their own marketing purposes.
• Identity verification and KYC service providers: third-party providers engaged to assist ku444 in verifying player identity and age in compliance with applicable regulations. These providers are permitted to use your data only for the specific verification purpose for which they are engaged.
• Technology and infrastructure providers: cloud hosting, data storage, and platform infrastructure providers who process data on ku444's behalf under strict data processing agreements. These providers act only on ku444's instructions and have no independent right to use your personal data.
• Regulatory and law enforcement authorities: where required by applicable law, court order, or valid legal process, ku444 may disclose personal data to regulators, law enforcement agencies, or other government bodies. We will notify you of such disclosure where permitted by law.

All third parties with whom ku444 shares personal data are required to implement appropriate technical and organisational security measures to protect that data. ku444 does not permit third parties to use shared data for their own independent purposes beyond the scope of the service they provide to ku444.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on ku444 using bKash, Nagad, Rocket, or any other supported payment method, your transaction is processed through the relevant mobile financial service provider's infrastructure. ku444 does not store your full bKash, Nagad, or Rocket account credentials (such as your full mobile wallet PIN). We retain only the mobile number associated with the wallet account, the transaction reference, the amount, and the timestamp, which are necessary for transaction reconciliation, withdrawal processing, and dispute resolution.

Financial transaction records are retained for a minimum period in accordance with our data retention obligations and applicable financial record-keeping requirements. These records form part of our AML compliance documentation and may be reviewed in the event of a dispute, regulatory investigation, or law enforcement request.

Cookies and Tracking Technologies

ku444 uses cookies and similar tracking technologies on the Platform to enable essential Platform functionality, maintain your login session, and collect technical and usage data as described in this Policy. The categories of cookies used by ku444 are:

• Essential cookies: strictly necessary for the operation of the Platform, including session management, authentication, and security. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: used to collect aggregated, anonymised information about how players use the Platform, which pages are visited most frequently, and where technical errors occur. This data helps ku444 improve the Platform experience for all Bangladesh players.
• Preference cookies: used to remember your Platform settings and preferences, such as your language selection and display settings, so that you do not need to reconfigure them on each visit.

You can manage cookie preferences through your device's browser settings. Note that disabling essential cookies may prevent the Platform from functioning correctly. ku444 does not use third-party advertising cookies or permit third-party advertisers to place tracking cookies on the Platform.

Data Retention

ku444 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and identity verification records are retained for the lifetime of the account and for a minimum period of five years after account closure, in accordance with AML and financial record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; support interaction records are retained for two years from the date of the interaction; technical and usage data (including server logs) is retained for up to twelve months unless a longer retention period is required for security or legal compliance purposes.

When the applicable retention period expires, ku444 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identified individual. Where complete deletion is not immediately possible due to technical constraints (for example, backup storage systems), the data will be isolated from active processing until it can be permanently deleted.

Data Security

ku444 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, and disclosure. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and the ku444 Platform, ensuring that your account credentials, transaction data, and personal information cannot be intercepted in transit.
• Access controls: personal data stored on ku444's systems is accessible only to authorised personnel who require access for the performance of their specific job functions. Access rights are reviewed regularly and revoked promptly when no longer required.
• Intrusion detection and monitoring: ku444 uses automated systems to monitor Platform activity for anomalies that may indicate a security breach, unauthorised access attempt, or fraud. Alerts are reviewed by our security team in real time.
• Vendor security requirements: all third-party service providers who handle personal data on ku444's behalf are subject to contractual data security obligations and are assessed for security compliance before engagement and periodically thereafter.

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be completely secure. If you believe that your ku444 account has been accessed without authorisation, please contact our customer support team via live chat immediately so that we can take protective action.

Your Data Protection Rights

As a data subject, you have the following rights in relation to the personal data that ku444 holds about you. To exercise any of these rights, please contact ku444 customer support via live chat:

• Right of access: you may request a copy of the personal data that ku444 holds about you, together with information about how it is being processed.
• Right of rectification: if any personal data that ku444 holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented. Please note that you can update certain account details (such as your contact information) directly through your account settings.
• Right of erasure: in certain circumstances, you may request that ku444 delete the personal data it holds about you. This right is subject to limitations where retention is required by applicable law (for example, AML record-keeping obligations) or where the data is necessary for the establishment, exercise, or defence of legal claims.
• Right to restrict processing: you may request that ku444 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or on the performance of a contract, you may request a copy of the personal data you have provided to ku444 in a structured, commonly used, and machine-readable format.
• Right to object: you may object to the processing of your personal data where ku444 relies on legitimate interests as the legal basis for processing. You also have the right to object to direct marketing communications at any time.

ku444 will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. ku444 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.

Children's Privacy

The ku444 Platform is strictly intended for adults aged 21 and above. ku444 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through false age declaration during registration or any other means — we will take immediate steps to delete that data and permanently close the associated account.

International Data Transfers

ku444 operates primarily to serve players in Bangladesh. Some of the third-party service providers we use — including cloud infrastructure and KYC verification providers — may process data in jurisdictions outside Bangladesh. Where personal data is transferred to a third country, ku444 takes steps to ensure that an adequate level of data protection is maintained, including through the use of contractual data protection clauses with the relevant service providers.

Where ku444 transfers your personal data outside Bangladesh, we will inform you of the transfer in this Policy or through a separate notice where required. You may request further information about the safeguards in place for international transfers by contacting our customer support team via live chat.

Changes to This Privacy Policy

ku444 reserves the right to update this Privacy Policy at any time. Where changes are material, we will use reasonable efforts to notify registered players, which may include a notice displayed on the Platform upon your next login. The date at the top of this Policy indicates when it was last revised.

Your continued use of the Platform after a revised Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how ku444 protects your personal data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that ku444 holds about you, please contact our customer support team via live chat, which is available 24 hours a day, 7 days a week. Our team will respond to privacy-related queries within one business day and will escalate formal data rights requests to the appropriate internal team.

You may also contact ku444 by email at [email protected] for privacy-related matters. Please note that for security reasons, account-specific matters (such as withdrawal requests and account access issues) must be handled through the authenticated live chat channel and cannot be resolved by email.